Title: Strategies Information
Course: PIM: Tricky Communication: Intent vs. Impact

When you watch the two videos below, note additional strategies for addressing challenges. The first video offers strategies if you are the person who created an unintended negative impact. The second addresses strategies if you're the person who was negatively impacted or if you hear a microaggression.

These videos don't cover all situations. If you are the target of a microaggression, it's great when you have energy to apply the suggested strategies because they may help you remain in a productive relationship. But there may be times when leaving the situation or not engaging allows you to manage your emotions and to get necessary space for determining how you will respond. Bottom line: Take care of yourself!

After you have watched the videos, practice these strategies by completing the quiz.