Title: Nonverbal Communication Information
Course: PIM: Tricky Communication: Intent vs. Impact

Training yourself to be aware of nonverbal communication -- facial expressions, gestures, tone of voice, personal space, touch – is also critical. Pay attention to your own behaviors and those of others. Becoming familiar with their nonverbal communication patterns helps you recognize when they might feel a certain way quicker when you are actively watching for these cues.

For instance, a huge amount of nonverbal communication is conveyed through facial expressions, such as a smile or a frown. The look on a person’s face is often the first thing we see. Variations in nonverbal communication is what this section is all about.

This section has 2 parts, a video followed by an assignment. Begin by watching this video to consider how body language is shaped by culture.