Effective Listening Inventory

Subgroup Size

Entire group

Duration

10 minutes

External Cost

No

Lesson Plan

Source

Activity adapted by Katherine N. Yngve, CILMAR, from:

 

King, G. A., Servais, M., Bolack, L., Shepherd, T. A., & Willoughby, C. (2012). Development of a measure to assess effective listening and interactive communication skills in the delivery of children’s rehabilitation services. Disability and rehabilitation, 34(6), 459-469. 

 

Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). Development and validation of the active empathetic listening scale. Psychology & Marketing, 23(2), 161-180.

Tags:

  1. active listening
  2. Assessment
  3. assessment instruments
  4. CILMAR staff collection
  5. communication
  6. formative assessment
  7. nonverbal communication

AAC&U Rubric

The AAC&U Intercultural Knowledge and Competence VALUE Rubric provides six dimensions for assessing an individual’s knowledge, skills, and attitudes in intercultural interactions.
Cultural self-awareness
Attitude of openness
Verbal and nonverbal communication
Empathy
Attitude of curiosity
Knowledge of cultural worldview frameworks

Stage Based Pedagogy

The Intercultural Development Continuum (IDC) consists of five developmental mindsets that indicate an individual’s orientation towards cultural differences. The IDC model is drawn from analysis of data from the Intercultural Development Inventory (IDI), a validated proprietary 50-item self-report questionnaire that assesses intercultural sensitivity. The IDI was originally developed based on Milton and Janet Bennett’s work with the Developmental Model of Intercultural Sensitivity (DMIS), which includes a 6th mindset—integration—that appears empirically in qualitative data but does not align well with IDI data. A recent re-imagining of these models that accounts for variation in a person’s orientation over time and by context is the Intercultural Pendulum. Many intercultural facilitators consider their learners’ orientations when designing curriculum, in a practice known as "stage-based pedagogy."
Denial
Polarization
Minimization
Acceptance

Other Skills

Friendship: Individuals will foster meaningful connections with others on a peer level.

Teamwork: Individuals will build skills and attitudes that support successful collaboration in multicultural or international groups.

Mentorship or Leadership: Individuals will build capacity to guide, lead, or support the development of diverse others.

Diversity, Equity, and Inclusion: Individuals will strive to include and value a variety of voices while ensuring fair treatment and opportunity for all identities.

Emotional Resilience: Individuals will practice managing their emotions in a challenging situation, or learn strategies for developing that ability.

Friendship
Teamwork
Mentorship & Leadership
Diversity, Equity, and Inclusion
Emotional resilience