Activity adapted by Katherine N. Yngve, CILMAR, from:
King, G. A., Servais, M., Bolack, L., Shepherd, T. A., & Willoughby, C. (2012). Development of a measure to assess effective listening and interactive communication skills in the delivery of children’s rehabilitation services. Disability and rehabilitation, 34(6), 459-469.
Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). Development and validation of the active empathetic listening scale. Psychology & Marketing, 23(2), 161-180.
This assessment measures: 1. Four modes of receiving verbal information: receptive listening, consensus-based listening, exploratory listening, and action listening.