HCI and UX work is increasingly global, and students have the potential to benefit from building their globalization competence. However, little research has described the unique opportunities and challenges of intercultural project work in the context of HCI education, including the ways in which design knowledge is leveraged in a cross-cultural setting. In this research paper, we describe the experiences of a Collaborative Online International Learning (COIL) project team with participants from China and the United States as they worked to identify design opportunities to create "charmful" semi-autonomous driving experiences for the Chinese market. Through our analysis of focus groups, synchronous group meetings, and artifacts created over one academic semester, we describe how students engaged design knowledge through the lens of culture and identify strategies that the teams used to constructively defamiliarize their understanding of the design context and potential outcomes. We conclude with opportunities and challenges in coordinating cross-cultural design work and describe new ways in which defamiliarization might be a productive lens to acknowledge and build upon cultural knowledge.
Gray, C. M., Liu, W., Xin, X., Chin. D., Marks, J., Bunting, S., Anglin, J., Hutzel, B., Kokate, S., & Yang, Y. (2022, May). Defamiliarization and Intercultural Learning in Cross-Cultural HCI Education. In 4th Annual ACM SIGCHI Symposium on HCI Education (EduCHI 2022), New Orleans, Louisiana.
Researchers should cite this work as follows:
Gray, C. M., Liu, W., Xin, X., Chin, D., Marks, J., Bunting, S., Anglin, J., Hutzel, B., Kokate, S., Yang, Y. (2022). Defamiliarization and Intercultural Learning in Cross-Cultural HCI Education.