Stringer, D. M., & Cassiday, P. A. (2009). Be specific! In 52 Activities for improving cross-cultural communication (pp. 145-146). Intercultural Press.
As a result of this activity, participants will be able to: 1. "Experience how often we may assume that others understand what we mean. 2. Identify how important specific language by the speaker can be in creating genuine understanding. 3. Identify how important it can be for the listener to ask questions to ensure effective communication" (Stringer & Cassiday, 2009, p. 145).