Emotion Labor (Emotional Labour)--Experiential Activity

Subgroup Size

Small Group

Duration

45 minutes

External Cost

No

Lesson Plan

Source

Activity created by Dr. Kris Acheson-Clair, CILMAR

 

Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

 

Martínez-Iñigo, D., Totterdell, P., Alocver, C.M., & Holman, D. (2007). Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21, 30-47.

Tags:

  1. career preparation
  2. emotional labor
  3. emotional resilience
  4. emotions
  5. empathy
  6. self-awareness

Powerpoint presentation (Downloads) and projection or screen sharing capability, printed instruction slips or other way of disseminating instructions to learners (Downloads), other materials depend on which emotionally challenging "jolt" activities the facilitator chooses to embed in the "rounds" of this activity.