Emotion Labor (Emotional Labour)--Experiential Activity

Subgroup Size

Small Group

Duration

45 minutes

External Cost

No

Lesson Plan

Source

Activity created by Dr. Kris Acheson-Clair, CILMAR

 

Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

 

Martínez-Iñigo, D., Totterdell, P., Alocver, C.M., & Holman, D. (2007). Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21, 30-47.

Tags:

  1. career preparation
  2. emotional labor
  3. emotional resilience
  4. emotions
  5. empathy
  6. self-awareness

As a result of this activity, participants will be able to: 1. Articulate their experiences of performing emotion labor. 2. Analyze the frequency, risks, and benefits of emotion labor expectations in their (future) careers.