Apedaile, S. & Schill, L. (2008). Critical incidents for intercultural communication: An interactive tool for developing awareness, knowledge, and skills. NorQuest College Intercultural Education Programs. https://www.norquest.ca/NorquestCollege/media/pdf/centres/intercultural/CriticalIncidentsBooklet.pdf
As a result of this curriculum, participants will be able to: 1. "Draw out, compare, and analyze the commonalities and differences of various interpretations and perceptions surrounding culture, opening the door to a subsequent dialogue about difference." 2. "Increase [their] awareness of their own idiosyncratic or culturally determined interpretations and explanations of other individuals’ or groups’ behaviour, as well as their attitudes about and responses to situations such as those described in the critical incidents." 3. "Identify cultural differences that might have contributed to particular problems, misunderstandings, or conflicts or have influenced the various interpretations and explanations of the participants." 4. Comprehend "the diversity that exists among members of each culture as well as the normative differences between cultures." 5. Develop the ability to perform in a culturally appropriate and effective manner in similar situations" (Apedaile & Schill, 2008).