Activity created by Dr. Kris Acheson-Clair, CILMAR, Purdue University, based on the following:

Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

Martínez-Iñigo, D., Totterdell, P., Alocver, C.M., & Holman, D. (2007). Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21, 30-47.