Emotion Labor in Careers: Case Study Analysis

Subgroup Size

Small Group

Duration

2 hours

External Cost

No

Lesson Plan

Source

Activity created by Dr. Kris Acheson-Clair, CILMAR, Purdue University, based on the following:

 

Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

 

Martínez-Iñigo, D., Totterdell, P., Alocver, C.M., & Holman, D. (2007). Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21, 30-47.

Tags:

  1. career preparation
  2. case study
  3. CILMAR staff collection
  4. emotional labor
  5. emotional resilience
  6. emotions
  7. empathy
  8. self-awareness
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  1. User jin124's profile picture jin124 12:43 am 06 November 2020

    I did this activity at CILMAR's PICLCoP Tool Demonstration workshop. I was not familiar with Emotion Labor before, so I really appreciated that Dr. Acheson-Clair explained the concepts and research studies on Emotion Labor before the case study activity. I think it might be interesting if the participants can discuss cultural differences on emotion labor. For example, in what context, which cultural group may be more likely to experience emotional exhaustion than other groups? Are emotional regulation strategies different in different cultures, and how?