Emotion Labor in Careers: Case Study Analysis

Subgroup Size

Small Group

Duration

2 hours

External Cost

No

Lesson Plan

Source

Activity created by Dr. Kris Acheson-Clair, CILMAR, Purdue University, based on the following:

 

Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

 

Martínez-Iñigo, D., Totterdell, P., Alocver, C.M., & Holman, D. (2007). Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21, 30-47.

Tags:

  1. career preparation
  2. case study
  3. CILMAR staff collection
  4. emotional labor
  5. emotional resilience
  6. emotions
  7. empathy
  8. self-awareness

As a result of this activity, participants will be able to: 1. Identify and analyze the role of emotion labor in a particular profession. 2. Design their own case that takes into account how workers perform emotion labor in response to a challenge; the potential toll of emotion labor; differences in terms of gender, race, other social identities; and strategies for coping with emotion labor.