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Intercultural Learning Case Studies and Activities

  • Case Studies on Diversity and Social Justice Education
    This book, available for purchase, provides case studies to encourage analysis and reflection on equity and social justice in educational settings.
  • Critical Incidents for Intercultural Communication (15 hours)
    This lesson plan includes foundational intercultural communication instruction along with case studies upon which to apply intercultural frameworks.
  • Critical Incident Role-Plays (1 hour)
    This activity provides a framework for role-playing and discussing critical incident case studies.
  • Fifty Case Studies in Intercultural Communication (duration variable)
    This resource provides 50 case studies in intercultural communication for facilitators to present and debrief with groups. The case studies were intended to teach through "real-life stories, how practitioners apply intercultural communication skills in multicultural situations" (Master of Advanced Studies in Intercultural Communication, Università della Svizzera italiana, n.d.).
  • Multicultural Problem Solving: Case Studies (30-60 minutes)
    This activity "engage[s] participants in a process of collaborative problem-solving around equity related issues through the use of case studies. Participants will develop an understanding of the necessity to include a variety of voices and perspectives in order to successfully address issues that arise around race, gender, class, sexual orientation, or any other identity dimension. They will begin to better understand the collaborative process and how they tend to participate in it. This activity can be a useful springboard into conversations about specific issues drawn from the cases or case studies" (Gorski, n.d.).
  • On the Train
    This case study (available within Berardo and Deardorff's book for purchase Building cultural competence: Innovative activities and models) encourages participants to "explore situational, cultural, and personal factors that influence intercultural interactions and analyze a critical incident and interpret the situation from various perspectives" (Hiller, 2012, p. 326).

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Critical Incidents and Case Studies

This collection provides resources that utilize case studies featuring critical incidents, or "brief descriptions of situations in which a misunderstanding, problem, or conflict arises as a result of the cultural differences of the interacting parties, or a problem of cross-cultural adaptation and communication. Each incident gives only enough information to set the stage and then describes what happened and possibly manifests the feelings and reactions of the people involved. It does not explain the cultural differences that people bring to the situation; these are meant to be discovered or revealed as part of the different activities" included in this collection (Apedaile & Schill, 2008, p. 7).

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Profile picture of Annette Benson

Annette Benson