This conversation with Alicia Grandey, an award-winning researcher in Industrial-Organizational (I-O) Psychology on the topics of emotional labor, mistreatment, workplace diversity, and more, covers trending topics in the field of I-O Psychology. 

This article, written by Alicia Grandey and Allison Gabriel, provides a review of emotional labor theory, and direction for moving forward in emotion labor research.

“I call leaders ‘recovery beacons’ because the signals they send about what they value when it comes to their own well-being signals to the people they lead about what they themselves can value.” --Allison Gabriel

Allison Gabriel, who studies stress management, interpersonal relationships and work-life balance at the Mitchell E. Daniels, Jr. School of Business at Purdue University, also leads the Center for Working Well, which aims to be a cutting-edge center at the forefront of challenges facing modern workforces.

Acheson, K., & Nelson, R. (2020). Analyzing the form and extent of emotion labor among US public school foreign language teachers with the Emotional Labour Scale. In C. Gkonou, J.-M. Dewaele, & J. King (Eds.), Language teaching: An emotional rollercoaster (pp. 31-52). Bristol: Multilingual Matters.

A presentation on emotion labor was given at the SIETAR-USA national conference in November 2022 and again in a webinar format in January 2024. This Collection contains both versions, with little difference between the two.

This video demonstrates how to facilitate two emotion labor activities (both within this collection) within a group.

This worksheet was originally developed for coping with the things that bug us when interacting across difference and dealing with life transitions, but the tools within it can be applied across a whole host of situations, including those that demand emotion labor. This activity encourages participant to name frustrations and consider self-care activities for de-stressing.
 

This podcast addresses emotional labor in the foreign language classroom.

In her article, Lisa Lackey sheds light on the realities of grief and loss, presents a call and challenge to companies and organizations as they consider grief leave policies, and shares about the ways in which grief and loss disproportionately affect Black women.

This powerful Elon University Open Access Book Series gives us photographic glimpses into "what teaching looks like" in higher education.

This article, written by Lee Skallerup Bessette, describes how the wellbeing of staff members —who have helped to keep campuses up and running during the pandemic —  has largely been ignored or forgotten. 

This activity challenges participants to define the concept of emotion labor, identify their own and others’ emotion labor, and reflect on coping skills and positive outcomes for emotion labor.

In this activity, participants will discuss the concept of emotional labor and reflect on the emotional labor that they and others perform in various situations. They will first think of a situation where they felt intense feelings and then discuss what it would be like to have to either suppress those feelings or pretend that they shared those feelings with someone else. This will then lead into a discussion about coping with situations where emotional labor is required.

In this activity, participants will first analyze an “Emotion Labor in Careers” case study in small groups. Then, they will design their own case for the future occupation of one or more participants in their groups using the existing cases as a model.

In this activity, participants will first learn the theory behind emotion labor. Then, they will perform various emotions/roles associated with emotion labor as they complete a group activity. Finally, they will reflect on how they felt as they performed these roles and consider how emotion labor might affect their own professional careers.